Frequently Asked Questions (FAQs)
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options listed during checkout. For you piece of mind payments are taken through a secure third party, no payment details are stored on this website.
What type of products does Wild Trail MTB offer?
We specialise in high-quality mountain biking products, including parts, accessories, apparel, and gear designed for mountain biking enthusiasts.
Do you offer warranties on your products?
Yes, most of our products come with manufacturer warranties. Please check the specific product page for warranty details or contact us for more information.
How do I find the right product for my bike?
Each product page includes detailed descriptions and specifications to help you choose the right item. If you need further assistance, feel free to contact us via email or phone.
How much does shipping cost?
Shipping costs depend on your location and the size of your order. You can view the shipping cost during checkout before finalising your purchase.
For all orders over $50 we offer free shipping.
Local pick and delivery is available, make sure to select on checkout.
Small items have a combined shipping of $5.95, free shipping when you spend over $50.
Larger items have a fixed rate of $10.95, free shipping when you spend over $50.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on orders over. $50 Terms and conditions may apply.
How long does shipping take?
Delivery times vary depending on your location. Most orders are processed within 1–2 business days and arrive within 3–7 business days. Remote locations may take longer.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns within 120 days of purchase, provided the item is unused and in its original packaging. Please refer to our Terms and Conditions on the website for more details.
Do you sell gift cards?
Yes, we offer gift cards in various denominations. They make a great gift for mountain biking enthusiasts!
How do I contact customer support?
You can reach our customer support team via the contact form on our website or email us directly at [email protected]. We aim to respond within 1 business day.
Can I purchase products internationally?
Coming very soon!
Are the products suitable for all mountain bikes?
We provide compatibility information on each product page. If you’re unsure, please contact us for assistance.
Are you located in Australia?
Yes, we are proudly based in rural Australia and ship our products nationwide. Local pickup and delivery options are also available for postcodes around 3904.
Do you have a physical store?
We do not have a physical store, but we offer local pickup and delivery for customers in and around postcodes 3904. Contact us for more details or to arrange a convenient pickup or delivery time.
Do you offer pre-orders?
Yes, we offer pre-order options for select products at discounted rates. Pre-orders typically take 2-3 weeks to arrive. Keep an eye on our website for pre-order opportunities.