Terms & Conditions

Welcome to WildTrail MTB

Thank you for visiting WildTrail MTB (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website, located at wildtrailmtb.com.au, and any purchases made through it. By accessing our site or making a purchase, you agree to be bound by these Terms and Conditions.

1. General Information

1.1. WildTrail MTB is an e-commerce store specializing in mountain biking accessories and related products.

1.2. Our business email is [email protected].

2. Use of the Website

2.1. By using our website, you confirm that you are at least 18 years old or have obtained consent from a parent or guardian.

2.2. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website.

2.3. We reserve the right to restrict or terminate access to our website at any time without notice.

3. Products and Orders

3.1. All products listed on the website are subject to availability. We reserve the right to limit quantities or discontinue products at any time without prior notice.

3.2. Prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

3.3. Once an order is placed, you will receive an email confirmation. This email does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order at our discretion.

3.4. If an item is out of stock or unavailable, we will notify you and provide options, including a refund or alternative product.

4. Payment

4.1. Payments are accepted via the methods displayed on the checkout page.

4.2. All payments must be received and cleared before your order is processed.

4.3. You are responsible for providing accurate billing and shipping information. Incorrect information may delay order processing.

5. Shipping and Delivery

5.1. Shipping costs and estimated delivery times are displayed at checkout. Delivery times are estimates only and not guaranteed.

5.2. We are not responsible for delays caused by couriers or events outside our control, such as natural disasters or strikes.

5.3. Orders are shipped to the address provided at checkout. We are not responsible for lost or undeliverable packages due to incorrect or incomplete addresses.

6. Returns and Refunds

6.1. If you are not satisfied with your purchase, you may request a return or exchange within 120 days of receiving the item, provided it is unused and in its original condition.

6.2. To initiate a return, contact us at [email protected] with your order details.

6.3. Refunds will be processed once the returned item is received and inspected. Shipping costs are non-refundable unless the return is due to a defect or our error.

6.4. Sale items are final and cannot be refunded or exchanged unless faulty.

7. Intellectual Property

7.1. All content on this website, including text, images, logos, and product descriptions, is owned by WildTrail MTB or its licensors and is protected by copyright laws.

7.2. You may not copy, reproduce, distribute, or use any content from this website without our prior written consent.

8. Privacy

8.1. We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and store your information.

8.2. By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, WildTrail MTB is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

9.2. Our liability is limited to the purchase price of the product in question.

10. Governing Law

10.1. These Terms and Conditions are governed by the laws of Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Australia.

11. Changes to Terms and Conditions

11.1. We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website.

11.2. By continuing to use the website after changes are posted, you agree to the revised Terms and Conditions.

If you have any questions about these Terms and Conditions, please contact us at [email protected].